Thank you for shopping at LOVO! We strive to ensure your order is processed and shipped as quickly as possible. Please read our Shipping Policy carefully for important information about our shipping practices.
1.Shipping Destinations
Currently, we only ship to the continental U.S., not including Hawaii,Guam, or Alaska.Free shipping for orders of 59 or more.Orders below 59 incur a $10 shipping charge.
If your country or region is not listed, please contact us at [email protected] to inquire about shipping options.
2.Order Processing
Once you place an order, we aim to process it within two business days. Orders are processed during regular business hours (9:00 AM–7:00 PM). We do not ship on weekends or public holidays.
After your order is shipped, you will receive an email notification with tracking information.
3.Shipping Methods & Delivery Times
We offer multiple shipping methods based on your location and preferences. Estimated delivery times for each method are as follows:
Standard Shipping: 7–12 business days
Please note that delivery times may vary depending on your location, customs processing, and other factors.
4.Shipping Fees
Shipping fees are calculated based on order weight, dimensions, and delivery address. The shipping fee will be displayed at checkout before you complete your order.
Free standard shipping may be available for orders exceeding a certain amount in select regions.
Additional shipping fees may apply for international orders or expedited services.
5.Duties & Taxes
For international orders, duties and taxes may be levied according to the import regulations of your country. The customer is responsible for any additional charges once the goods arrive in the destination country. Please consult your local customs office for more information.
6.Order Tracking
After your order is shipped, you will receive a tracking number via email. You can track your order on the courier’s website. If you encounter any issues with tracking or delivery, please contact us at [email protected] or call us.
7.Address Accuracy
Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
If you notice an error in your shipping address, contact us immediately at [email protected] so we can make necessary changes before processing your order.
8.Lost or Damaged Packages
We take great care in packaging and shipping your order. However, once the package is in the carrier’s possession, we are not responsible for any lost or damaged items.
If your package is lost or damaged during transit, please contact the carrier directly to file a claim. You may also reach out to us at [email protected] for assistance.
9.Delays
Occasionally, shipments may be delayed due to unforeseen circumstances, including weather events, carrier issues, or customs processing. While we strive to minimize delays, we cannot guarantee delivery times for reasons beyond our control.
10.Policy Changes
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated effective date. Please review this policy periodically for updates.
If you have any questions or need assistance, please contact us via:
Email: [email protected]